What Information About Me Is Collected and Stored?
We collect two basic types of information from you in conjunction with your use of the Sites, personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below, e.g., when you place an order, complete a survey, register on a Site, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Sites and the Internet.
As a general matter, you can browse the Sites without submitting your personal information to us. However, there are a number of circumstances in which you may supply us with your personal information. The following lists the most common ways in which we may collect your personal information:
- Registration for an account on the Sites;
- Profile information that you provide for your user profile;
- Sign up to receive alerts or other information via email, text or instant message from CrystalCommerce;
- Request for customer service or other assistance;
- Site-related communications, e.g. account verification, technical notification
- Participation in communities, chat rooms and comment threads, and other interactive Sites;
- Purchasing products and providing related billing information;
- Submission of content or other data and information on any part of the Sites that permits it; and/or
- Any other place on the Sites where you knowingly volunteer personal information.
In addition, when you interact with the Sites, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our Sites (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
- Non-identifiable demographic data such as age, gender, and five digit zip code as part of collecting personal information;
- Device information about your computer, mobile device, or other device that you use to access the Sites. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information
- Analytics and usage information about your use of the Sites;
- Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring website addresses;
- Store, inventory, product, and pricing information if you are a retailer or seller;
- Other information regarding your use of the Sites, including your purchase history, wish-listed items, and sale history.
Collection of Your Source IP Address/Location Information
We collect and store location information about you on the Sites and associated with your account that you volunteer on the Sites or enable through the Sites or your device. We will collect location information to help improve the services for you. We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the Sites. Advertisements and certain content may be directed to you as a result of this data. In addition, in some cases the Sites can deliver content based on your current location if you choose to enable that feature. If you enable that feature, your current location will be stored locally on your device which will be used by the Sites to serve you certain content tied to your location. If you elect to have your location-based searches saved to your history, we will store such information on our servers.
Collection of Personal and Non-Personal Information From Other Sources
We also may collect and store information about you that we receive from other sources (including by us from our offline interactions with you) to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Sites.
Collection of Personal Information From or Through Social Media Sites
When you interact with any CrystalCommerce page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you delete your cookies or if you set your web browser to decline cookies, some features of the Sites may not work or may not work as designed. For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
We may also use web beacons or flash cookies. A web beacon or flash cookie (also known as “action tags,” “tracer tags,” or “single-pixel gifs”) is an invisible graphic on a web page that is programmed to collect non-personal information about your use of a given website. We do not share or provide Personal Information we may collect through such web beacons, such as names, e-mail addresses and phone numbers without your express permission.
We may also use “Web Storage” to store data about your use of the Sites. Web Storage is a feature in some browsers that permits websites to store data within your browser rather than within a cookie. This should make this data more secure and make your browser perform better. We do not share or provide Personal Information we may store in Web Storage, such as names, e-mail addresses and phone numbers without your express permission.
We work with third-party advertising companies who may utilize flash or enhanced cookies or web beacons to better provide advertisements about goods and services that may be of interest to you. These partners do not have access to or use your name, address, e-mail address, telephone number or other personal information from us. They may, however, anonymously track your Internet usage across other websites in their networks beyond these Sites. To learn more about the use of this information or to choose not to have this information used by our third-party advertising partners by opting out please visit the Network Advertising Initiative by clicking http://www.networkadvertising.org/managing/opt_out.asp.
Is Personal Information Collected from Children?
Unless otherwise disclosed during collection and subject to parent or guardian consent, CrystalCommerce does not knowingly collect personal identifiable information from children under 13 years of age. If you are under 13 years of age you should not provide personally identifiable information to CrystalCommerce without providing us with consent from your parents. If CrystalCommerce discovers that a child under the age of 13 has provided CrystalCommerce with personally identifiable information and we do not have parental consent, CrystalCommerce will immediately delete that child’s information from the Sites.
How Do We Use Your Information?
We use the information we learn from you to help us personalize and continually improve your experience on the Sites. We may use your Personal and Non-Personal Information in the following ways:
- Provide you with the content, products and Sites you request.
- Allow you to create accounts and sign-in to our services.
- Upload your content to the Sites as you request.
- Communicate with you about your account or transactions with us and send you information about features and enhancements on the sites.
- Communicate with you about changes to our policies.
- Communicate with you about your comment to a community.
- Personalize content and experiences on the Sites, including providing you reports, recommendations, offers and feedback based on your preferences or products that you own.
- Optimize or improve our products, Sites and operations.
- Automatically update the Sites on your device.
- Detect, investigate, and prevent activities that may violate our policies or be illegal.
- Perform statistical, demographic, and marketing analyses of users of the Sites.
Combination of Your Personal Information
We use the information from one portion of the Sites on other portions of Sites or in our network of Sites, all of which are owned and operated by CrystalCommerce or our Members, and we may combine information gathered from multiple portions of the Sites (and multiple of our Members’ websites) into a single customer record. We also use and/or combine information that we collect offline or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.
Use of Your Location Information
Specifically, we use your location information to:
- Provide you with the products and Sites you request;
- Personalize content on the Sites, including providing you reports, recommendations and feedback based on your preferences;
- Optimize or improve our products, operations and the Sites;
- Detect, investigate, and prevent activities that may violate our policies or be illegal; and/or
- Perform statistical, demographic, and marketing analyses of users of the Sites and their purchasing patterns.
Who Do We Provide Your Personal Information To?
Business Partners and Third Parties
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer sites, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information.
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Sites; (b) protect and defend our rights or property, the Sites or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Sites or the public.
Use of Non-Personal Information
We may disclose or share Non-Personal Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we will disclose Non-Personal Information to third parties to help us determine how people use parts of the Sites and who our users are so we and our Members can improve the Sites. We will also disclose Non-Personal Information to our partners and other third parties about how our users collectively use the Sites.
CrystalCommerce E-mail and Text Communications
E-mail communications and text messages sent from us or through us are designed to make your CrystalCommerce experience more efficient. By participating in the Sites, you specifically agree to accept and consent to receiving e-mail communications and text messages initiated from us or through us, which include, without limitation: message notification e-mails, e-mails or text messages informing you about potential services and promotions. We send emails informing you of new and existing features we provide. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you change your mobile phone provider, the notification Sites may be deactivated for your phone number and you may need to re-enroll in the notification Sites. CrystalCommerce reserves the right to cancel the notification Sites at any time. If you do not wish to receive any of our e-mail communications or text messages, please do not use the Sites.
What Steps Are Taken To Keep Personal Information Secure?
We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by the Sites is stored in secure server environments that are not accessible by the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
How Can We Transfer Your Personal Information?
How Long Do We Keep Your Information?
Following termination or deactivation of your account, CrystalCommerce, its clients, affiliates, or its Sites providers may retain information (including your profile information) and user content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at firstname.lastname@example.org
Your Obligations to Keep Your Access Rights Secure
You promise to: (a) provide true, accurate, current and complete information about yourself and your business as prompted by a Site’s registration form (“Registration Data”); and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or CrystalCommerce has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, CrystalCommerce has the right to suspend or terminate your account and refuse any and all current or future use of the Sites (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account.
What Happens When I Link To or From Another Website?
What About Contests, Sweepstakes or Games?
Public Areas, Chat Rooms, Reviews, and Community Areas
Please remember that any information you share in public areas, such as message boards/forums, social media or feedback sections, becomes public and anyone may take and use that information. Please be careful about what you disclose and do not post any Personal Information that you expect to keep private. Please consult the applicable guidelines, if any, for use of our chat rooms and other community areas for more information.
Notice to Non-US Users
Changes to This Policy
How Do I Opt-Out or Correct Information About Me?
You may always opt-out of receiving future commercial e-mail messages and newsletters from CrystalCommerce. We provide you with the opportunity to opt-out of receiving commercial communications from us by going into your profile settings and choosing the appropriate options. To opt-out, you can also send us a message at email@example.com.
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of CrystalCommerce who are California residents to request certain information regarding its disclosure of their personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to us at firstname.lastname@example.org. These Sites will respect your browser’s Do Not Track signals (or other well-established, commercially available mechanisms that provide you with the ability to exercise choice regarding the collection of Personal Information). If we receive a Do Not Track notice, we will stop using any Personal Information for online behavioral advertising purposes.